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SilverShield version 7.x  

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FortressSecure
(@fortresssecure)
Member Admin
Joined: 4 years ago
Posts: 7
04/05/2020 11:29 am  

This is the forum to discuss everything SilverShield version 7.x related.


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Erkan Varis
(@erkanvaris)
New Member
Joined: 1 year ago
Posts: 2
20/05/2020 12:52 am  

How can I upgrade from v6 to v7? Could you please share download link of v7?

 

Thanks.


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FortressSecure
(@fortresssecure)
Member Admin
Joined: 4 years ago
Posts: 7
22/05/2020 11:15 am  

Hi Erkan,

SilverShield v7 can be downloaded here:

https://fortress-secure.com/product-category/silvershield-sftp/


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Eric Dumas
(@ericdumas)
New Member
Joined: 1 year ago
Posts: 2
03/08/2020 5:58 am  

@fortresssecure

Hello i already have a support for SilverShield ProXL V6, need i to pay to have the V7.

 

Thanks


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Peter Niemand
(@peterniemand)
New Member
Joined: 1 year ago
Posts: 1
19/08/2020 12:24 am  

@fortresssecure

The link take you to the online shop and not the actual download of v7. Even after purchasing I just got a serial number and not a download location for the software???


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ruffy.hsu
(@ruffy-hsu)
New Member
Joined: 1 year ago
Posts: 1
01/09/2020 8:37 am  
Posted by: @fortresssecure

This is the forum to discuss everything SilverShield version 7.x related.

Hi @fortresssecure 

your payapl link is invalid. I can not complete my orders. My orders shows pending list many days. Please help me to complete this orders.

Thank you for your support.


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FortressSecure
(@fortresssecure)
Member Admin
Joined: 4 years ago
Posts: 7
01/09/2020 6:27 pm  

Thank you for your message.  We've been informed that this was an issue at PayPal which has now been resolved.  Please try again.

Thanks,

FortressSecure Support


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Eric Dumas
(@ericdumas)
New Member
Joined: 1 year ago
Posts: 2
16/10/2020 7:41 am  

HI I have already a licence for V6 and support also , do i need to pay to have the version 7?

 


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FortressSecure
(@fortresssecure)
Member Admin
Joined: 4 years ago
Posts: 7
01/01/2021 11:53 am  
Posted by: @ericdumas

HI I have already a licence for V6 and support also , do i need to pay to have the version 7?

 

Yes, for major version upgrades then you must purchase a new license. Existing customers get discounts for loyalty. Minor updates to versions are free of charge.  For example version 7.0.1 to 7.0.2 would be a free upgrade as long as you are current on a maintenance agreement, but version 6 to version 7 is a paid upgrade.


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Matt Ripia
(@mattripia)
New Member
Joined: 8 months ago
Posts: 2
01/03/2021 6:54 pm  

Can someone please look at my support ticket #1650, its been 4 hours already. Thanks.


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Matt Ripia
(@mattripia)
New Member
Joined: 8 months ago
Posts: 2
02/03/2021 1:18 pm  

@fortresssecure please get back. Thanks.


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FortressSecure
(@fortresssecure)
Member Admin
Joined: 4 years ago
Posts: 7
03/03/2021 2:59 pm  

@mattripia Hello Matt, this was escalated this morning so I will personally check now and someone will get back to you soon.


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Mark Coupe
(@markcoupe)
New Member
Joined: 1 month ago
Posts: 1
09/09/2021 12:49 pm  

I have a new install of 7.0.3.3 on a new server and the default admin credentials do not work.  Has anyone run into this?  I've had a ticket opened since 8/27 that has apparently made it to second tier support but I have business initiatives that are going unmet because I can't install this software.

I really need more responsiveness from support.  The ticket can't go days without an update.


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CJ Duryee
(@cjduryee)
New Member
Joined: 2 weeks ago
Posts: 1
20/09/2021 8:51 am  

Is it normal for tickets to go 7 days without any contact? @fortresssecure

 

My question is regarding updating the Key Exchange beyond just SHA1.


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